General Summary:

The Fleet Card Credit Representative performs various responsibilities surrounding credit management of Fuelz Fleet Card accounts including accounts receivable, credit approval and extension, and collections.

Primary Responsibilities and Duties:

• Analyze customer applications and credit reports for determination and extension of credit for new and existing customers.
• Pull credit agency reports for new and existing fleet card accounts.
• Analyze and monitor fleet card portfolio account agings, and communicate with Credit Manager regularly.
• Actively work with customers to collect delinquent accounts.
• Process customer ACH payments.
• Assist fleet card customers with questions and problem resolution.
• Communicate with Sales and Customer Service departments regarding fleet card account needs.
• Cross train in other general, non-fleet card Credit department functions including cash receipts postings processing to be able to serve as backup, as needed.
• Perform Credit related tasks in fleet card vendor system.

Position Requirements:

• A minimum of five years previous experience in Credit or Accounting.
• Build professional relationships with business partners, customers, and all levels of management.
• Advanced computer skills and knowledge of Microsoft Excel software. Previous sophisticated ERP system experience a plus.
• Experience in JD Edwards and/or iFleet, FleetNet, MDUI preferred.
• Strong business management and financial skills.
• Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction while ensuring quality standards are met.
• Ability to troubleshoot and coordinate multiple tasks in a fast-paced, changing environment.
• Commitment to meeting the expectations and requirements of internal and external customers with a good sense of urgency.
• Excellent verbal and written communication skills and good telephone techniques.
• Demonstrated ability to look for ways to improve and promote quality.
• Proven data entry skills, attention to detail, and accuracy.
• Ability to think critically and bring fresh perspective and ideas to the team.

Position Competencies:

• Ability to work in a fast-paced environment, performing multiple duties/tasks within defined deadlines.
• Ability to work independently as well as with a team.
• Demonstrate a professional and positive attitude during all internal and external customer interactions.
• Effectively represents the company and responsive to the needs of internal and external customers.
• Proven ability to prioritize and complete position responsibilities within the timeframe allotted.
• Self-driven and motivated individual with excellent planning and organizational skills.
• Proven precision and attention to detail with a high level of accuracy.
• Excellent interpersonal, written and verbal communication, and listening skills.
• Proven experience identifying problems of varying complexities and finding effective solutions with few guidelines.
• Sense of urgency and commitment with strong follow up skills.

Working Conditions:

The work of this position is performed in a controlled office environment. This position requires the ability to work under pressure and communicate with a diverse population including other employees, customers, vendors, etc. This position also requires prolonged periods of sitting in a regular seated position as well as the use of general office equipment including phones, printers, computers, (mouse, keyboard, etc.)

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.

The McPherson Companies, Inc. is an Equal Opportunity Employer – M/F/Vets/Disabled